• wow@1stop-events.co.uk

Venue Management

Venue Management

How to successfully manage the venue or hotel where you are holding your corporate event.

The policy of every hotel is different, even hotels within a chain, as are the staff and the service levels. It's our belief that no matter what star category your venue purports to be, our clients always, absolutely always, are entitled to and receive nothing less than 5 star service.

Following our site visit to your chosen venue we will establish the team who will be working with you to create the highest standards for your event and ensure that all arrangements are executed as seamlessly as possible.

With our years of experience working with hotels and venues producing successful meetings, we'll ensure that attention is paid to every detail, no matter how small or insignificant. Absolutely nothing will be left to chance - it will all be expertly organised.

Our Conference Venue Service includes:

  • Check in and check out times. If your delegates arrive before the check in time or depart later than the check out, we'll ensure that sufficient arrangements are in place with Concierge to have luggage securely stored.

  • The speediest check in facility available - nobody wants to wait in a queue!

  • A complete list of facilities that the venue provides, ie mini bars, irons for the men, real hairdryers for the ladies, laptop sized safes, leisure facilities, complimentary wifi, courtesy airport/rail transfers, etc.

  • Explanation of different delegate and billing packages, ie Day Delegate Rate, 24 Hour Delegate Rate, Room Hire and Exclusive Use Hire.

  • Billing instructions to the hotel on your behalf. We'll make it crystal clear what does and does not get posted to the master account, what delegates are personally responsible for and who has authority to sign expenses to the master account.

  • Notifying the venue of any VIP's within your group and advising the venue of dietary preferences, special requests and disability awareness.

  • Managing the hotel rooming list, allocating any complimentary room upgrades and using best endeavours not to incur any cancellation penalties, especially last minute no shows.

  • Layout of meeting space layout and provision of floor plans, if your event is being held in several meeting rooms, to facilitate your delegates finding their way around.

  • Co-ordination and stock control of all conference and banqueting requirements.

  • Deciding where best to position your Welcome / Reception Desk, any pop ups and marketing material.

  • Ensuring all signage is appropriate, correct, updated and includes your company logo/branding.

  • Clearly stating whether car and coach parking is available on a complimentary basis, and if not what the charges are.

  • Giving clear driving directions with information on nearest motorways, airports and rail stations.

  • Arranging extended accommodation requirements.

  • Overnight accommodation and subsistence for any crew, performers and staff.

Call us now on 01344 752161 or email wow@1stop-events.co.uk